Shipping policy

Where we ship

We ship to addresses in the United Kingdom and the United States. If your address is outside these two countries, you will not be able to complete checkout.

Cost

Delivery is free on every order, in both countries. There is no minimum spend and no surcharge at checkout.

Dispatch

Orders are dispatched within 24 to 48 working hours of being placed. Orders placed on a Friday afternoon, at a weekend or on a bank holiday are dispatched on the next working day.

Delivery time

Once dispatched, orders typically arrive within 5 to 14 working days, tracked door to door. Working days are Monday to Friday, excluding public holidays.

Tracking

You receive a tracking link by email as soon as your parcel leaves us. If you cannot find it, check your spam folder, then email helpmaeven@gmail.com with your order number and we will resend it.

Delays

Couriers occasionally experience delays outside our control, such as severe weather or peak periods. If your order has not arrived within 16 working days of dispatch, contact us and we will chase the courier or send a replacement.

Wrong or incomplete address

Please check your delivery address before paying. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange redelivery. A second delivery to a corrected address may be chargeable.

Lost parcels

All parcels are tracked and insured. If tracking shows no movement for 10 working days, email helpmaeven@gmail.com with your order number and we will open a claim with the courier and send a replacement.

Refunds

Where a refund is due, it is issued once the parcel is back with us. If you are returning a device under our 90-day money-back guarantee, email helpmaeven@gmail.com for a return reference, then send it at your own cost to the sender address printed on the parcel you received. We refund the full price you paid, to your original payment method, as soon as it reaches us.

If we have refunded you for a parcel that never arrived and it is delivered to you later, please tell us. You can either return it unopened to that same address, or keep it, in which case we will take the payment again. This is in addition to your statutory rights.