Contact
Questions about an order, a delivery or a return? Email is the fastest way to reach us and the only channel we monitor for order enquiries. Include your order number and we will come back to you within one working day.
helpmaeven@gmail.comMonday to Friday, 9am to 5pm UK time
What we can help with
Status, tracking, or a change of address before dispatch. Quote your order number.
Every order is covered by our 90-day money-back guarantee, on top of your statutory rights.
Send a photo with your order number. We dispatch a replacement without asking for the faulty unit back.
Quick answers
Orders are dispatched within 24 to 48 working hours and typically arrive in 5 to 14 working days, tracked door to door. Delivery is free on every order, with no minimum spend. We ship to the United Kingdom only.
You can cancel within 14 days of delivery under the Consumer Contracts Regulations 2013, and we add a voluntary 90-day money-back guarantee on top. Full detail is in our refund policy.
Email us as soon as you can with your order number. If it has not been dispatched yet, we will update or cancel it.
You get a tracking link by email as soon as your parcel leaves us. If you cannot find it, check your spam folder, then email us your order number and we will resend it.
We are not able to give medical advice. If you are unsure whether a MAEVEN device is suitable for you, speak to your GP or a qualified clinician first.
Send us a message
Business details
Registered in the State of New Mexico, United States
New Mexico Business ID 0008136285
Formed 12 October 2026
1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110
United States