Help Center
Hi, how can we help you?
Orders, Shipping & Returns
When will my order arrive?
Orders ship the same day when placed before our daily cut-off. US delivery typically takes 3-7 business days, tracked by email.
How do I track my order?
Use our Track Your Order page, enter your order number and email, or paste your tracking number.
Is shipping free?
Yes, we offer free standard shipping on every order within the US.
What guarantees do I have?
Every order is covered by our 30-day money-back guarantee.
How do I return or exchange something?
Email helpmaeven@gmail.com with your order number, we'll get back to you within 24 hours. See our full Refund Policy for details.
Can I change or cancel my order?
Email us as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to update or cancel it.
Product FAQs
What does MAEVEN sell?
At-home skincare rituals inspired by professional technique: Gold Lift Serum, Ampoule Set, Collagen Gel Eye Mask, Facial Roller & Gua Sha Set, Wrinkle Smooth Multi Balm and Brightening Cream, along with bundles like The Full Kit and The Glow Ritual.
Is Gold Lift Serum the same as an in-clinic thread lift?
No. It's a cosmetic, at-home ritual inspired by professional thread-lift techniques, not a medical procedure. There's no needle, no anesthesia and no clinical treatment involved, and results are temporary and cosmetic only.
Will results vary from person to person?
Yes, as with any cosmetic product, results can vary. Most customers see a visible difference with consistent use as part of their regular routine.
Can I use multiple MAEVEN products together?
Yes, our products are designed to layer well together as part of one routine. Apply thinner, lighter formulas before richer ones, and finish with sunscreen during the day.
Usage & Application
How often should I use my MAEVEN products?
Most of our rituals are designed for 2-3 uses a week, though some (like the Ampoule Set) are made for daily use. Check your product page for specific instructions.
When should I apply them, morning or night?
Most of our formulas work well morning or evening. Apply to clean, dry skin, and follow with your regular moisturizer and, during the day, sunscreen.
Can I use MAEVEN with my other skincare or under makeup?
Yes. Apply as the last step of your skincare routine and let it fully absorb before applying makeup.
Ingredients & Safety
Are MAEVEN products safe for sensitive skin?
Our formulas are designed to be gentle and non-irritating. As with any new product, we recommend you patch-test on a small area first if your skin is very reactive, and discontinue use if irritation occurs.
Are your products fragrance-free, paraben-free and cruelty-free?
Yes, across our range.
Are these products medicines or medical devices?
No. All MAEVEN products are cosmetics for external use only. They are not medicines or medical devices, and are not intended to diagnose, treat, cure or prevent any condition.
Skin Type & Sensitivity
Will this work for my skin type?
Our formulas are designed to work across skin types. If you have very reactive or sensitive skin, patch-test first and introduce new products one at a time.
What if I have a reaction?
Discontinue use immediately, rinse the area, and contact us at helpmaeven@gmail.com. If you have a medical concern, please consult a healthcare professional.