Help Centre

Orders are dispatched within 24 to 48 hours. UK delivery typically takes 5 to 14 working days, tracked door to door.

Use our Track Your Order page with your order number and email, or the tracking link we send you by email.

Yes. Delivery is free on every order, with no minimum spend. We ship to the United Kingdom only.

90 days. If the device has not helped you move and sleep better, email us, send it back at your own cost, and we refund the full price you paid as soon as it reaches us. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

Email helpmaeven@gmail.com with your order number. We reply with a return reference and confirm the return address, which is the sender address printed on the parcel you received. Return postage is yours, and we recommend a tracked service. Refunds are issued to your original payment method within 14 days of the device reaching us.

Wrap it around the painful joint and fasten the strap. It takes about 20 seconds, and each device fits either side of the body. An extension strap is included for larger frames.

12 minutes on the shoulder and knee devices, 15 minutes on the hip. One button runs the therapies together, then the device switches itself off.

Once a day is what most people do. Many describe the joint feeling looser after the first session; lasting change usually takes 4 to 6 weeks of daily use.

With the braided USB-C cable in the box. A full 3-hour charge gives roughly 7 to 10 sessions, so most people charge it once a week.

Do not use it over broken skin, on a recent injury, fracture or dislocation, or if you have a pacemaker or another implanted electronic device. If you are pregnant, have circulatory problems, reduced skin sensation or diabetes, check with your GP first.

It warms to a comfortable therapeutic temperature with three heat levels. Stop using it and let your skin cool if it ever feels uncomfortable.

No. MAEVEN devices are wellness products for at-home comfort and recovery. They do not diagnose or treat any medical condition. If your pain is severe, sudden or follows an injury, see a GP or physiotherapist.

Two years against manufacturing defects. If the device fails, email us with your order number and a short description and we'll replace it. This is in addition to your rights under the Consumer Rights Act 2015.

Take a photo and email helpmaeven@gmail.com with your order number. We'll dispatch a replacement without asking you to return the damaged unit first, and we cover the cost.