Contact information
This store is operated by MAEVEN.
Trading name: MAEVEN
Address: 8 Gateley Road, London, SW9 9SZ, United Kingdom
Email: helpmaeven@gmail.com
Hours: Monday to Friday, 9am to 5pm UK time
How to reach us
Email is the fastest way to reach us and the only channel we monitor for order enquiries. Please include your order number and we will reply within one working day.
Do not send returns to the address above without contacting us first. Email helpmaeven@gmail.com and we will confirm where to send your item. We cannot trace parcels that arrive unannounced.
What we can help with
- Order status, tracking and delivery questions
- Returns, refunds and our 90-day money-back guarantee
- A device that arrived damaged or has developed a fault
- Complaints, which we aim to answer within two working days
We are not able to give medical advice. If you have a health question about whether a MAEVEN device is suitable for you, speak to your GP or a qualified clinician.