Refund & Returns Policy

Last updated: September 2026

We take real pride in every MAEVEN order and we want you to love your results. Please read this policy carefully before requesting a return, as by placing an order you agree to the terms below.

1. Our 30-day satisfaction guarantee

If something isn't right with your order, contact us within 30 days of delivery and we'll make it right, with a free replacement or store credit. Our goal is always to find you a solution you're happy with.

2. Change-of-mind returns

Because MAEVEN products are applied directly to the skin, for health and hygiene reasons we can only accept returns of products that are unused, unopened and with their original seal intact. Requests must be made within 14 days of delivery and must be authorised by us before anything is sent back. Return postage is the customer's responsibility, and we recommend a tracked service, as we cannot be held responsible for returns lost in transit. Opened or used products cannot be returned or refunded for hygiene reasons.

3. Damaged, faulty or incorrect items

In the rare event your order arrives damaged, faulty or incorrect, email us within 48 hours of delivery with your order number and clear photos of the item and its packaging. Once verified, we'll arrange a free replacement as quickly as possible. Where a replacement is not possible, we'll issue a refund in line with your legal rights.

4. Items we cannot refund

For hygiene and fairness reasons, we are unable to accept returns or issue refunds for: opened or used products; any item returned without prior authorisation; requests made more than 14 days after delivery; parcels that are refused, unclaimed or returned because an incorrect or incomplete address was provided at checkout; and free gifts or promotional items.

5. How to request a return

All returns and refunds must be authorised first. Email helpmaeven@gmail.com with your order number and reason before sending anything back. Unauthorised returns cannot be processed or refunded.

6. Refund method & timing

Where a refund is approved, it is issued as store credit or to your original payment method. Please allow 5-10 business days after we have received and inspected your return. Original shipping charges, where applicable, are non-refundable.