Privacy Policy

Last updated: July 2026

This Privacy Policy explains how MAEVEN ('we', 'us') collects, uses and protects your personal data when you visit mymaeven.com or place an order. We comply with the UK GDPR and the Data Protection Act 2018.

1. Data we collect

• Contact & order details: name, email, shipping/billing address, phone, order history.
• Payment data: processed securely by our payment providers — we never see your full card number.
• Technical data: IP address, device/browser, and pages viewed, via cookies and similar technologies.

2. How we use your data

• To process and deliver your orders and provide customer support.
• To send order updates and, with your consent, marketing emails (you can unsubscribe anytime).
• To improve our website and prevent fraud.
• To measure and serve advertising.

3. Who we share it with

We share data only with providers who help us run the store, including: Shopify (hosting & checkout), payment processors, shipping/fulfilment partners, email tools, and advertising/analytics platforms such as Meta and Google. We never sell your personal data.

4. Cookies

We use essential cookies to run the site and optional cookies for analytics and advertising. You can control cookies in your browser settings.

5. Your rights

You have the right to access, correct, delete or restrict use of your data, to object to processing, and to data portability. To exercise any right, email helpmaeven@gmail.com. You may also complain to the UK Information Commissioner's Office (ico.org.uk).

6. Retention & security

We keep your data only as long as needed for the purposes above and to meet legal obligations, and we use appropriate measures to keep it secure.

7. Contact

Questions about your privacy? Email helpmaeven@gmail.com.

Data controller: MAEVEN, 128 City Road, London, EC1V 2NX, United Kingdom · helpmaeven@gmail.com.